Appeals Policy

At Early Years Expertise, we are committed to ensuring that all learners, clients, and stakeholders are treated fairly, consistently, and transparently. We recognize that from time to time, individuals may wish to challenge a decision related to the outcome of a monitoring or assessment process. This Appeals Policy outlines the procedure by which you or your learner(s) can appeal such decisions.

Scope of the Policy

This policy applies to decisions relating to, but not limited to:

- Assessment results

- Reasonable adjustments or special considerations

- Outcomes of investigations into malpractice or maladministration

- Any other decisions that may impact a learner’s progression or certification

Grounds for Appeal

An appeal may be submitted if you believe that:

- A decision was made based on incorrect or incomplete information

- The correct procedures were not followed during the process

- The decision was biased or unfair

- You have new evidence that was not previously considered and that may affect the outcome

Appeals Procedure

Step 1: Informal Resolution

In the first instance, we encourage you to contact us as soon as possible to discuss the concern informally. Many issues can be resolved quickly through open communication.

Step 2: Formal Appeal Submission

If the concern cannot be resolved informally, a formal appeal must be submitted in writing within 10 working days of the decision being communicated. The appeal should include:

- The name and contact details of the appellant

- A clear description of the decision being appealed

- The grounds for appeal

- Any supporting evidence or documentation

Appeals should be submitted to: EarlyYearsExpertise1@gmail.com

Step 3: Review and Investigation

Upon receipt, the appeal will be acknowledged within 5 working days. A designated member of our senior team (who was not involved in the original decision) will review the appeal and conduct a thorough and objective investigation. This may include reviewing documentation, consulting with involved parties, and requesting additional information.

Step 4: Outcome Notification

You will receive a written response with the outcome of the appeal within 20 working days of the appeal being acknowledged. The outcome will be one of the following:

- The original decision is upheld

- The appeal is upheld and the decision is amended

- Further investigation is required

In cases requiring further investigation, we will provide a revised timeline and keep you informed throughout the process.

Further Escalation

If you are dissatisfied with the outcome of your appeal, you may escalate your concern to the relevant accrediting or regulatory body. Contact information and guidance will be provided upon request.

Confidentiality and Record-Keeping

All appeals will be handled sensitively and in accordance with our Data Protection Policy. A record of all appeals and their outcomes will be maintained for audit and quality assurance purposes.

Policy Review

This policy is reviewed annually and updated as necessary to remain in line with best practices and regulatory requirements.